The price of our products are kept very low, as such we currently offer postage at cost and never make money on the postage. We offer the postage with proof of posting. We can however offer a tracked service at additional cost, please email us prior to ordering so we can arrange this for you.
As soon as we have dispatched your order it is totally out of our hands, We cannot/do not accept any responsibility for lost or late delivery. You will be notified via email when your order has been dispatched. Your order is handed over to the Royal Mail where we obtain proof of posting.
If you do not obtain a tracked service we cannot provide tracking information.
Your order will be shipped to the address provided by PayPal to our shopping cart software. It is your responsibility to ensure the delivery address is correct. Once your order has been dispatched you do not receive an email notification from our shopping software so please ensure your PayPal email address is correct.
International / APO / BFPO Orders
Standard international shipping is via International First-Class Mail.
Delivery is generally 4 to 28 working days, but can occasionally take longer
There is no tracking with this shipping method, we can of course provide proof of postage.
If you require insured, guaranteed or express delivery you MUST email us prior to ordering so we can find the option that suits your needs best. If you select this option the tracking number will be sent to you via email. We use Royal Mail AirSure and the tracking service will continue with your postal service (USPS if United States).
Domestic Orders (UK Mainland)
We post via Royal Mail 1st Class.
Delivery is generally 2 to 15 working days. There is no tracking with this shipping method, we can of course provide proof of postage. A tracking service is available via Royal Mail 1st Class Recorded for an additional fee £1.00 If you select this option the tracking number will be sent via email.
This service will show when the order has been delivered - if you require something extra (Special Delivery etc.) contact us. If in doubt do NOT order and contact us first for advice.
By Ordering you are fully and freely accepting these terms and entering into a legally binding agreement, that does not hold us responsible for lost or delayed mail. No negotiation will be entered into. E&E Excepted. We cannot accept returns on orders placed incorrectly. We also cannot accept returns on items if you no longer want them due to the nature of the business. We operate a secure site and as such once an order is placed, you are contractually purchasing items. Please check the shopping cart carefully before payment. This final step binds you to those items and no refund or return can be initiated.
Failure of delivery and consequent paypal case increase has left us investigating many false claims of non delivery. If we feel your claim is false, we reserve the right to publically post your name and address to share the information with other like minded companies to prevent fraud.